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User account change is not reflected when republishing an App

We have a user that had a name/email address change and this was updated in the O365 portal.  When we add the user to a Power BI App., the email shows appropriately and we are able to publish the App.


If we republish the App again, it fails on this user and displays the old email address.  We cannot publish the app. unless that user is removed.  


Has anyone seen this behavior?


Thanks for any input/solutions.

Community Support
Community Support

HI @MHald,

I can't found any related issues and effective solution to solve this issue.

For your scenario, I'd like to suggest you submit a support ticket for further support.


submit a support ticketsubmit a support ticket



XIaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

Will do, thank you!

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