Forum Discussion
User Report - only logging report opens not page views
I found the solution mtself on reddit, it's a limitation on the pbir report format. Hopefully MS fix this soon?
https://learn.microsoft.com/en-us/power-bi/developer/projects/projects-report?tabs=desktop#pbir-considerations-and-limitations
Hi David_CMR,
Thank you for your detailed follow-up and for confirming the user interactions and workspace setup.
- Since you’re planning to test this—good decision. Please publish the same report as a standard .pbix file to a test workspace (not connected to a deployment pipeline). After publishing, interact with the report by navigating across pages and wait about 24 hours. If page views start registering here, it suggests the issue is likely related to the PBIP format or deployment pipeline setup.
- Since you aren't a tenant admin, I suggest asking someone with admin access to check the Power BI Admin Portal to ensure that Usage Metrics are enabled, especially the setting “Allow usage metrics for content creators” for your workspace or its security group. Also, make sure that activity logging policies aren't scoped in a way that might exclude tracking of page views. While report opens may still be captured, page views rely on more granular telemetry, which could be restricted at the tenant level.
- If your report is in a pipeline-connected workspace, review the deployment pipeline and workspace configuration. First, confirm the workspace is hosted in Premium capacity, as some telemetry features may behave differently in shared capacity. Ensure that usage metrics weren’t disabled or overwritten during deployment. It's also helpful to check whether page views are being tracked across Dev, Test, and Prod stages individually, as behavior can vary between them. As a troubleshooting step, try manually re-deploying the report outside of the pipeline to rule out any deployment-related metadata issues.
- Does the report use custom buttons, bookmarks, or navigation panes instead of the standard page tabs? These methods can sometimes affect how page views are tracked. In your PBIX test version, try navigating pages using the standard tabs to see if that makes a difference.
If this post helps, then please give us ‘Kudos’ and consider Accept it as a solution to help the other members find it more quickly.
Thank you.
Looks like the test report works fine, it gives veiws.
The other report (that came from a pbip file) still has report opens with no page views logged.
Hi David_CMR,
Since this issue seems to be specific to PBIP reports deployed via deployment pipelines and does not occur with the PBIX format, I suggest opening a support ticket with Microsoft. This will enable the product team to investigate further and determine if it is a known limitation or an issue with PBIP or pipeline deployment telemetry.
You can submit a support request through the Microsoft Fabric support portal here:
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn
Thank you.Hi David_CMR,
We’re following up once more regarding your query. Could you please confirm if the issue has been resolved through the support ticket with Microsoft?
- If the issue has been resolved, we kindly request you to share the resolution or key insights here to help others in the community.
- If we don’t hear back, we’ll go ahead and close this thread.
Should you need further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum and create a new thread. We’ll be happy to help.
Thank you.
I found the solution mtself on reddit, it's a limitation on the pbir report format. Hopefully MS fix this soon?
https://learn.microsoft.com/en-us/power-bi/developer/projects/projects-report?tabs=desktop#pbir-considerations-and-limitationsHi David_CMR,
Thank you for the update. Please accept your response as a solution so it will be helpful for other members.
Thank you.