Forum Discussion
User Report - only logging report opens not page views
I found the solution mtself on reddit, it's a limitation on the pbir report format. Hopefully MS fix this soon?
https://learn.microsoft.com/en-us/power-bi/developer/projects/projects-report?tabs=desktop#pbir-considerations-and-limitations
Hi David_CMR,
Thank you for reaching out to the Microsoft Fabric Forum Community.
- Navigate to the Fabric Admin Portal (Power BI Service) → Tenant settings → Check for any settings related to usage metrics. Make sure that page views tracking is enabled for your workspace.
- Page views are only recorded when users interact with different pages. If users open the report but don't navigate between pages, the metric may not update. Try opening different pages in the report yourself to see if they register.
- If your workspace is part of a deployment pipeline, ensure that usage metrics are enabled in the target workspace where the report is published. Check the Development, Test, and Production workspaces separately to see if metrics are captured in one but not the others.
- Since this report was published as a PBIP file, ensure that all metadata related to tracking is included. Try publishing a standard PBIX version of the report in a test workspace to see if the issue persists.
- Occasionally, usage metrics may take some time to update. Please try refreshing the dataset manually from the Usage Metrics Report page.
Please refer to the links below for more details:
Usage Metrics Report does not show Page Views - Microsoft Fabric Community
If this post helps, then please give us ‘Kudos’ and consider Accept it as a solution to help the other members find it more quickly.
Thank you.
- Navigate to the Fabric Admin Portal (Power BI Service) → Tenant settings → Check for any settings related to usage metrics. Make sure that page views tracking is enabled for your workspace.
Not a tenant, but I can check with the tenant.
- Page views are only recorded when users interact with different pages. If users open the report but don't navigate between pages, the metric may not update. Try opening different pages in the report yourself to see if they register.
Yeah, I'm 100% sure people, including me have navigated to and interacted with many/all of the pages in the report.
- If your workspace is part of a deployment pipeline, ensure that usage metrics are enabled in the target workspace where the report is published. Check the Development, Test, and Production workspaces separately to see if metrics are captured in one but not the others.
Is this something a Tenant needs to do?
- Since this report was published as a PBIP file, ensure that all metadata related to tracking is included. Try publishing a standard PBIX version of the report in a test workspace to see if the issue persists.
I'll try that.
- Occasionally, usage metrics may take some time to update. Please try refreshing the dataset manually from the Usage Metrics Report page.
Yeah, doubt it's a refresh issue as it logs report opens but not page views and this has been the case for 30+ days
Hi David_CMR,
Thank you for your detailed follow-up and for confirming the user interactions and workspace setup.
- Since you’re planning to test this—good decision. Please publish the same report as a standard .pbix file to a test workspace (not connected to a deployment pipeline). After publishing, interact with the report by navigating across pages and wait about 24 hours. If page views start registering here, it suggests the issue is likely related to the PBIP format or deployment pipeline setup.
- Since you aren't a tenant admin, I suggest asking someone with admin access to check the Power BI Admin Portal to ensure that Usage Metrics are enabled, especially the setting “Allow usage metrics for content creators” for your workspace or its security group. Also, make sure that activity logging policies aren't scoped in a way that might exclude tracking of page views. While report opens may still be captured, page views rely on more granular telemetry, which could be restricted at the tenant level.
- If your report is in a pipeline-connected workspace, review the deployment pipeline and workspace configuration. First, confirm the workspace is hosted in Premium capacity, as some telemetry features may behave differently in shared capacity. Ensure that usage metrics weren’t disabled or overwritten during deployment. It's also helpful to check whether page views are being tracked across Dev, Test, and Prod stages individually, as behavior can vary between them. As a troubleshooting step, try manually re-deploying the report outside of the pipeline to rule out any deployment-related metadata issues.
- Does the report use custom buttons, bookmarks, or navigation panes instead of the standard page tabs? These methods can sometimes affect how page views are tracked. In your PBIX test version, try navigating pages using the standard tabs to see if that makes a difference.
If this post helps, then please give us ‘Kudos’ and consider Accept it as a solution to help the other members find it more quickly.
Thank you.
Looks like the test report works fine, it gives veiws.
The other report (that came from a pbip file) still has report opens with no page views logged.Hi David_CMR,
Since this issue seems to be specific to PBIP reports deployed via deployment pipelines and does not occur with the PBIX format, I suggest opening a support ticket with Microsoft. This will enable the product team to investigate further and determine if it is a known limitation or an issue with PBIP or pipeline deployment telemetry.
You can submit a support request through the Microsoft Fabric support portal here:
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn
Thank you.