User Principal Name not refreshing

[AlexGurovich]

Hi:

I have published a report in Power BI Service. Multiple users visit the report . I want to see from my machine how the report looks for other users. I have their usernames and passwords.

I have exposed in the report the UserPrincipalName() as you can see in the atached screenshot. But it is stuck at "liquidos@vinera.cl"!!!!! That's my problem!!!! How can that get fixed? I already tried:

1. I tried logging with other usernames than liquidos@vinera.cl form others browsers,

2. I tried loggging in incognito mode,

3. I tried restarting my machine,

4. I tried from another machine,

5. I tried by doing a manual refresh the data published in the Power BI

and in all those cases, regardless the username and password I enter in the login, the top right always says "liquidos@vinera.cl".

Just in case, also please notice that in the Power Bi Desktop, there are no special roles. And I have not used RLS.

[AlexGurovich]

I did reached out to support. Thanks!

[Greg_Deckler · Accepted solution]

@AlexGurovich You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".