Forum Discussion
Resolver IIIUsage metrics are blank
jmalone huh, unless the admin is playing a joke on you, I'm all out of ideas outside of creating a support ticket, or waiting to see if one of the MSFT folks chime in here.
Sorry :(
Resolver IIIYes it's very strange. Appreciate the help, Anonymous!
Other strange note - I also tried to create a support ticket, but was unable to do so. The support ticket page redirects me to https://powerbi.microsoft.com/en-us/support/free/ and says I need a Pro license.
So I was hoping someone from MSFT would see this thread and help direct me to some support.
Hi, I am facing a similar issue. I am an admin and have checked that Usage metrics is enabled. The usage metrics just show blank on dashboards/reports in the organizations Workspaces that I have created, I know that there has been usage on the dashboards and reports as colleagues and myself were going through the dashboards just this week. When I go to dashboards/reports in "MyWorkspace" and select usage metrics there are no blank values and I can see the history of usage on the dashboards.
Is there a issue with viewing usage metrics in workspaces??
Also please note that initially I created the dashboards and reports in myworkspace and just shared the dashboards but then after figuring out that I can create a workspace for the organization I created a content pack then on the new organization workspace I used that content pack from myworkspace, after that I unshared the dashboards from myworkspace. I don't know if this is an issue. I just created another test workspace and created some fresh reports and dashboards and have been viewing it occassionally today. Just saw on the usage metric support that it can take 24hours for data to refresh so will check usage metric for the new workspace dashboard tomorrow sometime.
Kind regards,
- hymieho
Resolver I
I am experience this too, but just for one report... all of my other reports are fine, but for one it is blank as the original poster's, with just the "total reports in org' metric showing a value. And I too cannot create a support ticket for this, although I have successfully created support tickets in the past. #conspiracy
EDIT: mysteriously the one report mentioned above is now populating with data, but includes data only as of yesterday. So if you see a sea of "(Blank)"s on the usage report I am guessing that means the service is not collecting data for some reason. Since the report has been dormant as far as edits/publishing/configuration for a couple of weeks the cause must be on Microsoft's side.
Yes same here , usage metrics not showing up for new report, I have cheked in the admin portal of Power BI and usage metrics is enabled.
In additon to this, although the old reports are showing usage report, it appears that they have stopped refreshing with new data for some weeks now. I hope MSFT pick up this issue. thank you.
