Forum Discussion
Resolver IIIUsage metrics are blank
jmalone If you notice, you actually are getting some results. The Total Dashboards in Organization = 50
What are the data sources you are using, are the datasets active? And I assume you are checking these more than 1x every 90 days.
Resolver IIIAnonymous Yes I noticed the Total Dashboards field populating correctly. I can't figure out if that's encouraging or makes things more confusing.
I also tried downloading the .pbix file and removing dashboard filter to show usage across all dashboards. Result is the same.
Data sources vary, mainly from on-prem excel/flat files, and salesforce reports & objects. Datasets have been refreshed via scheduled refresh, manual refresh in the service, and via "Publish" from Desktop.
And yes I have clicked the dashboards to make sure they are used. Even enlisted others to view them for me as well
(I did consider that my dashboards simply weren't popular) :smileyhappy:
jmalone huh, unless the admin is playing a joke on you, I'm all out of ideas outside of creating a support ticket, or waiting to see if one of the MSFT folks chime in here.
Sorry :(
- jmalone
Yes it's very strange. Appreciate the help, Anonymous!
Other strange note - I also tried to create a support ticket, but was unable to do so. The support ticket page redirects me to https://powerbi.microsoft.com/en-us/support/free/ and says I need a Pro license.
So I was hoping someone from MSFT would see this thread and help direct me to some support.
Hi, I am facing a similar issue. I am an admin and have checked that Usage metrics is enabled. The usage metrics just show blank on dashboards/reports in the organizations Workspaces that I have created, I know that there has been usage on the dashboards and reports as colleagues and myself were going through the dashboards just this week. When I go to dashboards/reports in "MyWorkspace" and select usage metrics there are no blank values and I can see the history of usage on the dashboards.
Is there a issue with viewing usage metrics in workspaces??
Also please note that initially I created the dashboards and reports in myworkspace and just shared the dashboards but then after figuring out that I can create a workspace for the organization I created a content pack then on the new organization workspace I used that content pack from myworkspace, after that I unshared the dashboards from myworkspace. I don't know if this is an issue. I just created another test workspace and created some fresh reports and dashboards and have been viewing it occassionally today. Just saw on the usage metric support that it can take 24hours for data to refresh so will check usage metric for the new workspace dashboard tomorrow sometime.
Kind regards,
