Usage Metrics stopped refreshing after sequential fails

[luizzed]

Hi!

My client Usage Metrics was working fine, but since 01/22/2021 it stopped to work, with a warning on report alerting me to check the refresh history and data source credential in the Usage Metrics Report Dataset:

The refresh history is:

Since 01/26/2021 it failed with this error:

	{"error":{"code":"DMTS_OAuthTokenRefreshFailedError","pbi.error":{"code":"DMTS_OAuthTokenRefreshFailedError","parameters":{"ConnectionDetails":"{\"kind\":\"UsageMetricsDataConnector\",\"path\":\"UsageMetricsDataConnector\"}","CredentialType":"OAuth2","DatasourceType":"Extension"},"details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access '00000009-0000-0000-c000-000000000000'.\r\nTrace ID: c35a5644-5e5b-4b9b-baad-768c048d0200\r\nCorrelation ID: 711b03f3-0446-4c47-a596-9c17746c7aaa\r\nTimestamp: 2021-01-29 23:02:34Z"}},{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access '00000009-0000-0000-c000-000000000000'.\r\nTrace ID: c35a5644-5e5b-4b9b-baad-768c048d0200\r\nCorrelation ID: 711b03f3-0446-4c47-a596-9c17746c7aaa\r\nTimestamp: 2021-01-29 23:02:34Z"}},{"code":"DM_ErrorDetailNameCode_UnderlyingHResult","detail":{"type":1,"value":"-2146233088"}}],"exceptionCulprit":1}}} Table: Report rank.

After that (one week ago), I've edited the Credentials of the Dataset, logged with my account with OAuth2 authentication:

The Login worked, and my credentials appears ok:

But the Usage Metrics Reports Dataset does not refresh, it's stuck in 01/29/2021 fail, and even after my credentials changes (1 week ago), it does not try to update any more.. What's going here?

[luizzed · Accepted solution]

I opened a ticket, and this issue got resolved by deleting the Usage Metrics Dataset and recreate one again as mentioned in the troubleshooting guide: https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-modern-usage-metrics#troubleshoo...

[v-deddai1-msft]

Hi @luizzed , 

As mentioned by lbendlin, Oauth2 us not MFA. You can follow the similar post:

https://social.msdn.microsoft.com/Forums/en-US/d4b2aff3-eeb1-4204-82ed-ca80232c2523/error-aadsts5007...

https://community.powerbi.com/t5/Developer/Error-AADSTS50076-while-trying-to-login-on-App-owns-data-...

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Best Regards,

Dedmon Dai

[lbendlin]

Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication

I would say you're screwed. OATH2 is not MFA.