Usage Metrics report not showing all users

[pbi_106]

We are making use of the Usage Metrics report to see which users are running our report and how often.  We're finding that several users who have been confirmed as having opened the report are not showing up in the Usage Metrics.  Is this a known issue?  Any guidance would be greatly appreciated!

[Swapnab]

Hi ,We are facing the same issue as above as several users who have been confirmed  having opened the report are not showing up in the Usage Metrics report.Any idea when will this be sorted.When we tried to export the report and analyze in excel the count is different.

Thanks..

[v-luwang-msft]

Hi @pbi_106 ，

Has your problem been solved, if so, please consider Accept a correct reply as the solution to help others find it.  

Best Regards

Lucien

[v-luwang-msft]

Hi @pbi_106 ，

You can refer Frequently asked  questions about usage metrics.

Wish it is helpful for you!

Best Regards,

Lucien 

Is that the answer you're looking for? If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[_sfrost]

@pbi_106 

This may be a known issue as mentioned in the considerations and limitations of the official documentation:

Viewing from a browser where adblock is enabled or inconsitent network can cause this type of issues.

For more information refer to the following doc: Monitor usage metrics in classic workspaces - Power BI | Microsoft Docs

Did I answer your questions? Give a thumbs up and accept this post as solution!

[skumar0105]

Hi,

We are facing the same issue with our reports, is there any solution for this?

Regards

Satish