Forum Discussion

QuazarP's avatar
QuazarP
Frequent Visitor
2 years ago

Usage Metrics error only when looking at My Workspace

Any one else have this issue happen? I can not create/open a usage metrics report in "My Workspace" but I am able to create/load them for reports in other workspaces in the tenant.  I recieve the following error when I try to do it in the report or in the workspace:

Something went wrong

We're having trouble loading usage metrics right now.

  • Status codeGroupNotAccessible
  • TimeTue Mar 05 2024 14:54:34 GMT-0500 (Eastern Standard Time)
  • Service version13.0.22683.83
  • Client version2402.2.18047-train

5 Replies

  • What are you trying to achieve?  Remind yourself how you used your own workspace?

    • QuazarP's avatar
      QuazarP
      Frequent Visitor

      I have shared a protype of a report to a group of users.  I am trying to confirm if the users are actually using the report.  This will allow me to have more information when I discuss the report with the audience.

      The question is why I am able to open/create Usage Metric reports in workspaces but not "My Workspace".

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi QuazarP 

    There has been no feedback from other users about this issue. I have selected the report inside My workspace and generated the corresponding usage metrics. Were you able to generate usage metrics properly before? 

     

    Best Regards,
    Community Support Team _ Ailsa Tao
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • QuazarP's avatar
      QuazarP
      Frequent Visitor

      I am going through the same steps, but I recieve an error if I do it in "My Workspace". 
      I dont get an error if I do it in other workspaces.

    • Chris_P_Bacon's avatar
      Chris_P_Bacon
      New Member

      I have encountered a somewhat related issue with My workspace. A month ago I took usage metrics like I used to do for a long time using the ellipsis button and clicking "Open usage metrics", which is still visible in other workspaces. But very recently the "Open usage metrics" option has disappeared from My workspace.

       

      Options available in My workspace:

       

       

       

       

       

       

       

       

       

       

       

      Options available in other workspaces: