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dk_dk's avatar
dk_dk
Icon for Super User rankSuper User
3 years ago
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Usage Metrics - behavior for reports kept open in browser for multiple days

Hi, I have a very specific question. I read this article about the new usage metrics report, particularly this section about what a view is. Question: Lets say someone opens a report on Mond...
  • Bipin-Lala's avatar
    4 months ago

    Hi dk_dk,

     

    When a user leaves a report open for 2 days, their active session completely times out (the Power BI session limit is 20 minutes of inactivity). On Wednesday, the report acts as a "frozen" visual shell until an action forces a new network request.

     

    Here is how Wednesday's activity logs:

     

    • Scenario 1 (Tab ignored) & Scenario 2 (Tab viewed but no clicks): No views logged. The browser suspends background tabs, and simply looking at a frozen UI does not trigger data retrieval.
    • Scenario 3 (Slicer click) & Scenario 4 (Page navigation): Logged as 1 Report View and 1 Page View. Because the old session is dead, interacting with the report forces Power BI to silently establish a brand-new session to fetch data.
    • Scenario 5 (Browser Refresh - F5): Logged as 1 Report View and 1 Page View. A hard refresh completely reloads the web app and fetches fresh security tokens.
    • Another Scenario (Export/Download/Share menu actions only):  No Report or Page Views logged in the usage metrics dataset. Instead, these are tracked strictly as operational events (e.g., ExportReport) inside the Tenant Admin Activity Logs.

    Key Takeaway: On Monday, multiple interactions within a short window count as multiple Page Views but only one overarching Report View. Because of the 2-day gap, any meaningful interaction on Wednesday resets the session and counts as a brand-new Report View.

     

    Let me know if it helps!