Forum Discussion
Usage Metrics are not working properly
Hi AlanAr ,
As of this moment, the support page states that:
Power BI Customers viewing Usage Metrics for reports located in classic Workspaces may see data not reflecting the latest usage. This issue is isolated to the following clusters: North Europe, North Central US, US East 2, Australia Southeast, UK South, and West US. As a workaround customers can upgrade their Workspace to Modern Workspace and access the new version of Usage metrics reports. Engineers have identified the root cause and mitigation efforts are expected to complete by EOD 08/23/2020.
If this has been happening for a while, I suggest that you create a support ticket.
I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!
Super UserHi AlanAr ,
It usually takes 24 hours for data to update in usage metrics and if you feel its not getting updated, you should probably raise a ticket with MS because this seems to be a bug.
You can confirm if this is a known issue: link
As suggested by collinq, you can create a support ticket and get direct answers from MS.
Usage Metrics Limitations and FAQs Reference Link: