Forum Discussion

sjelting's avatar
sjelting
Frequent Visitor
2 years ago
Solved

Usage Metrics, Ownership Workspace

Hello,

 

for some workspaces, the usage reports stopped updating. Probably because the owner of the workspace is not reachable anymore. How can i solve this? Is there a way to move ownership of a workspace without creating a new one (thats not an option, because customers use those reports already).

  • Yes, your global admin can add you as a owner to the workspace and then you'll be bale to see the usage metrics.

7 Replies

  • amustafa's avatar
    amustafa
    Solution Sage

    From your screenshot, you are not the global admin, else you would see something like this.

     

     

    • sjelting's avatar
      sjelting
      Frequent Visitor

      so what can i tell the global admin to fix this issue? does he need to and can he make me owner of a workspace? or something else?

  • amustafa's avatar
    amustafa
    Solution Sage

    Yes, your global admin can add you as a owner to the workspace and then you'll be bale to see the usage metrics.

    • sjelting's avatar
      sjelting
      Frequent Visitor

      where?



      do i need to be a capacity admin for that?

    • sjelting's avatar
      sjelting
      Frequent Visitor

      p.s. i am already admin, but the usage metrics dont update in the workspaces i am not the owner of.

    • rivs's avatar
      rivs
      New Member
      Good morning,
      I have the same problem...how to become or how to activate global administrator please?