Forum Discussion
Usage Metrics Issue not showing all users
Hi Anonymous,
I think you need to take a look at limitations document of usage metrics feature first:
Usage metrics for dashboards and reports
Considerations and limitations
Q: I can't run usage metrics on a dashboard or report
A: You can only see usage metrics for content you own or have permissions to edit.
Q: Will usage metrics capture views from embedded dashboards and reports?
A: Usage metrics currently does not support capturing usage for embedded dashboards and reports, including the user owns data flow, the app owns data flow and the publish to web flow. In those cases, we recommend using existing web analytics platforms to track usage for the hosting app or portal.
Q: I can't run usage metrics on any content at all.
A1: Admins can turn off this feature for their organization. Contact your Admin to see if this is the case.
A2: Usage metrics is a Power BI Pro feature.
Q: The data doesn't seem up-to-date. For example, distribution methods don't show up, report pages are missing, etc.
A: It can take up to 24 hours for data to update.
Q: There are four reports in the workspace but the usage metrics report only displays 3.
A: The usage metrics report only includes reports (or dashboards) that have been accessed in the past 90 days. If a report (or dashboard) does not show up, likely it hasn't been used in more than 90 days.
Regards,
Xiaoxin Sheng
Hi,
I am experiencing the same issue. Recently one new (Pro) user added to my App with all underalying access rights assinged Azure backend + Role in a model. Unfortunatelly his views are not visible in Dashboard Usage Metrics report. However, his views are recorded on report level (!). Raised a ticket via PBI Support, but since we have some issue with collecting traces, still awaiting the resolution. Any hints, what may be wrong here? The usage metrics for all the other users (with the same permission rights) are being updated normally (within 24 hours or so).