Usage Metrics Data (Pg Views) Wrong/Missing For Certain Users

Hello,

I seem to have found an issue with the Usage Metrics data that is echoed by a few others on these forums. As I have yet to find a solution or explanation, I am creating this post.

I have a PowerBI report routinely used by about 300 members. Most of the usage data associated with this report looks good and shows what one would expect: user's showing a greater number of 'total page views' compared to 'report opens'.

Unless I am mistaken, 'total page views' should always equal or exceed the number of 'report opens', because a page view IS recorded every time the report is opened.

Unfortunately, this is not the case with certain users (see screenshots below). Particularly unsettling is the user highlighted below, showing 19 report opens, and ZERO page views. I have witnessed this user opening and navigating through the report pages. Nothing out of the ordinary for this user from what I can tell (signed in, accessing report from chrome, same as many others..), yet, no page views are recorded.

I am afraid that if some of this data is flat out wrong, then it is pretty much worthless for us. Which is a bummer. I would very much appreciate some assistance or help in understanding why certain users appear to be 'missing' recorded page views.

Thanks.