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na12063's avatar
na12063
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1 year ago
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Urgent: Microsoft Capacity Metrics App Failure – Immediate Attention Required

Hi Microsoft  ❗Urgent: The latest release of the Microsoft Capacity Metrics App is not functioning. All visuals are failing to render and require immediate attention. Thank you!
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  • MorelG's avatar
    MorelG
    11 months ago

    Hello, na12063 , v-menakakota ,

    on Friday I did a fresh install of the Capacity Metrics App and it seems it has been working again. Microsoft did some minor updates of required parameters. Let's try the clean install if it will work also in your environment.

na12063's avatar
na12063
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1 year ago

During a call with Microsoft on another ticket, I raised this issue and was advised to remove the workspace and reinstall the app. I followed that recommendation, and it appears to be working as expected so far.
I’ve added the CapacityID value to the parameter as recommended by GilbertQ after performing a fresh installation.
I’ll monitor the behavior and provide an update in a couple of days to confirm that this resolves the issue.
Thank you all!

  • MorelG's avatar
    MorelG
    Icon for Advocate I rankAdvocate I
    11 months ago

    Hello na12063 ,
    is it working properly after the reinstall? I did a reinstall of the app to the new workspace, but the issue persists. The visuals are not working after the scheduled refresh of semantic model. However, when I update the app, then it starts working. 

  • v-menakakota's avatar
    v-menakakota
    Icon for Community Support rankCommunity Support
    11 months ago

    Hi na12063 ,

    Can you please confirm whether  the issue is resolved or not.

    • na12063's avatar
      na12063
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      11 months ago

      Hi v-menakakota 
      Unfortunately, the issue remains unresolved.

      Has Microsoft taken any action on this matter, or is there any update from your side? 

      Please share your comments.
      Thank you.

      • MorelG's avatar
        MorelG
        Icon for Advocate I rankAdvocate I
        11 months ago

        Hello, na12063 , v-menakakota ,

        on Friday I did a fresh install of the Capacity Metrics App and it seems it has been working again. Microsoft did some minor updates of required parameters. Let's try the clean install if it will work also in your environment.