Hi Microsoft ❗Urgent: The latest release of the Microsoft Capacity Metrics App is not functioning. All visuals are failing to render and require immediate attention.Thank you!

Hello, na12063 , v-menakakota ,on Friday I did a fresh install of the Capacity Metrics App and it seems it has been working again. Microsoft did some minor updates of required parameters. Let's try the clean install if it will work also in your environment.

Urgent: Microsoft Capacity Metrics App Failure – Immediate Attention Required

21 Replies

na12063
Resolver I
11 months ago
Final Update –
Good news! The report has been running smoothly and performing as expected for the past three days. Thank you all for your support and assistance in resolving this issue.
Best regards,
NA
- v-menakakota
  Community Support
  11 months ago
  Hi na12063 ,
  
  Thank you for the update.
na12063
Resolver I
1 year ago
The issue persists even after entering the Capacity ID in the parameter, as recommended.
- GilbertQ
  Super User
  1 year ago
  Hi na12063
  
  Please make sure that this is set to All as shown below
  - v-menakakota
    Community Support
    1 year ago
    Hi na12063 ,
    
    Thanks for reaching out to the Microsoft fabric community forum.
    
    I would also take a moment to thank GilbertQ , for actively participating in the community forum and for the solutions you’ve been sharing in the community forum. Your contributions make a real difference.
    
    Best Regards,
    Community Support Team
GilbertQ
Super User
1 year ago
Hi na12063

What you could do is go into the Semantic model settings, expand the Parameters tab and put in your capacity ID in their example as shown below.
- na12063
  Resolver I
  1 year ago
  Hi GilbertQ
  Thank you for your prompt response.
  This looks promising, though I am still encountering the issue. I will continue monitoring until tomorrow, and if the issue is resolved, I will consider this a solution.
  
  Thank you again for your support.
  NA
GilbertQ
Super User
1 year ago
Don't forget to also update the app again if you're running into any issues.
Wikkleyn_81
Super User
1 year ago
Hi na12063 I had the same issue. Had a look at the parameters and saw the CapacityID was incorrect. Even tough I did set it up correctly when connecting the data. Updating that parameter solved my issue.
- MorelG
  Advocate I
  1 year ago
  Hello,
  in the latest version of Fabric Capacity Metrics is mentioned that parameter CapacityID is no longer used. Instead of this is used CapacitiesList.
  
  However, we tried to update CapacityID parameter. Unfortunately the issue persists. The behaviour of this report is unpredictable in the latest version. Sometimes it works. But after scheduled refresh it is always broken.
  - v-menakakota
    Community Support
    1 year ago
    Hi na12063 and MorelG ,
    
    If the issue still persists, raising a support ticket with Microsoft so they can log this as a service incident and provide an official fix.
    
    Please refer below link on how to raise a contact support or support ticket.
    How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn
    
    Best Regards,
    Community Support Team
na12063
Resolver I
1 year ago
During a call with Microsoft on another ticket, I raised this issue and was advised to remove the workspace and reinstall the app. I followed that recommendation, and it appears to be working as expected so far.
I’ve added the CapacityID value to the parameter as recommended by GilbertQ after performing a fresh installation.
I’ll monitor the behavior and provide an update in a couple of days to confirm that this resolves the issue.
Thank you all!
- MorelG
  Advocate I
  1 year ago
  Hello na12063 ,
  is it working properly after the reinstall? I did a reinstall of the app to the new workspace, but the issue persists. The visuals are not working after the scheduled refresh of semantic model. However, when I update the app, then it starts working.
- v-menakakota
  Community Support
  1 year ago
  Hi na12063 ,
  
  Can you please confirm whether the issue is resolved or not.
  - na12063
    Resolver I
    1 year ago
    Hi v-menakakota
    Unfortunately, the issue remains unresolved.
    Has Microsoft taken any action on this matter, or is there any update from your side?
    
    Please share your comments.
    Thank you.