Forum Discussion
【Urgent】Log In Error
I shared a report with my customer, who has different email domain, as we're from different companies. She signed up for Power BI successfully, got the confirmation email from Microsoft Power BI. ...
Hi Ankit,
Thanks for your reply.
Yes, I shared the dashboard.
She couldn't sign in either from the report link, or from the Power BI home page.
IE11 is the only browser allowed in the customer's company, so I'm afraid they cannot try other browsers.
BTW, I checked the three dots, click Share -> Shared with, yes the customer's email address is on the list, no problem.
Don't know what to do next.
Have you/the client tried deleting their temp internet files in IE?
I've seen issues logging in before where deleting the temp files resolves the issue.