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Upgrading a classic workspace to a new workspace

I am trying to upgrade a classic workspace to a new workspace, but it fails with an the underlying error being unknown.


New Member

This bug does not yet seem resolved as I've tried updating the workspace today and still getting same error as mentioned by @Anonymous 


Any additional steps that were taken? 

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Could have been a fix on my individual issue, but I wouldn't know that answer.

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No additional steps taken. Submitted a ticket to PBI Support back in December and they were able to fix it by January.

Community Support
Community Support

Hi @Anonymous ,

Can you please share more about the error message? You could follow the steps firstly to check if you ignored some details.



Upgrade classic workspaces to the new workspaces in Power BI 


Best Regards,

Xue Ding

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Best Regards,
Xue Ding
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Was there a resolution to this question without raising a support ticket?  I have followed the steps exactly and have the same issue.  Do I just raise a support ticket?

I had the same issue, kept getting unknown error, but found this:


I also removed the logo image (same as person mentioned added and then removed image) and then my upgrade worked, bit of a faff but quicker than raising a support ticket.

Thanks @Emma_A  that helped me! I was able to succesfully upgrade the workspace after removing the image.

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Thanks for that post, hope it helps someone here. 


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Hi @coreyedwards,


There was no resolution on my issue without raising a support ticket. 

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We're also running into the same issue and would love to know how we can resolve it ourselves without lodging a ticket.

Not applicable

Hi @Anonymous 


That would be great, unfortunately, there was no resolution on my issue without raising a support ticket.

Not applicable

Hi @v-xuding-msft ,

I did follow those steps when I got the failure message.


This was the message I received:

Workspace upgrade failed
Please check the technical details for more information. If you contact support, please provide these details.
Underlying Error: UnknownError
Activity ID: 25a4310e-13c2-4a86-91c5-f7d756874426
Correlation ID: 984647e9-2159-9fe1-9c3b-5bc0c7a9b711
Request ID: 6f4a4fd8-5420-f2b6-4fe5-4c7955fd326c
Time: Wed Dec 04 2019 07:42:14 GMT-0600 (Central Standard Time)
Service version: 13.0.11499.187
Client version: 1911.3.022
Cluster URI:

Has this been resolved?  I am experiencing the same issue.

Not applicable



Yes, it was resolved. I had to submit a support ticket as it was a bug the product team had to fix.

Thank you.  Do you remember the details by chance?


I was speculating that it has something to do that even though I am listed as the workspace admin, perhaps I was not listed as the group owner in the old classic workspaces.  I am still trying to troubleshoot this, but wasnt sure if I was on the right path.

Not applicable


I thought the same when I had the issue, but that didn't solve it, unfortunately. No details were given, just that it was a bug that PBI support escalated to the product engineering team. 

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