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Cado_one's avatar
Cado_one
Resolver III
5 years ago
Solved

Unusual error when refrshing data on PBI Service

Hi,   Since I changed my personal on-premises data gateway for the standard one, I got troubles refreshing Excel files stored on the server of my company. Here is the error message : Underlying e...
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  • ibarrau's avatar
    ibarrau
    5 years ago

    Let's see if the path is broken. Please try refreshing the pbix file INSIDE from computer that has the Gateway installed. That computer or VM must read the path in order to run it from Service. It looks like you have done the test in a computer but the Gateway is hosted somewhere else.
    After working that refresh in that computer. If the error is still there it is a problem of credentials. Be sure to be using the formula "DOMAIN\WindowsLoginUser" as User in Manage Gateway menu under the gateway config.

    Regards,

ibarrau's avatar
ibarrau
Super User
5 years ago

Let's see if the path is broken. Please try refreshing the pbix file INSIDE from computer that has the Gateway installed. That computer or VM must read the path in order to run it from Service. It looks like you have done the test in a computer but the Gateway is hosted somewhere else.
After working that refresh in that computer. If the error is still there it is a problem of credentials. Be sure to be using the formula "DOMAIN\WindowsLoginUser" as User in Manage Gateway menu under the gateway config.

Regards,

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Hi, can you show me how I do that?

 

I used the formula "DOMAIN\WindowsLoginUser" but doesn't work.

 

Regards.

  • Cado_one's avatar
    Cado_one
    Resolver III
    5 years ago

    Hi Anonymous 

     

    You have to replace DOMAIN with the name of domain of the computer on which is the gataway installed. And replace WindowsLoginUser by your login on this computer, it's usually your professionnal email adress if the computer is from your company.

     

    Regards,

    Cado