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Cado_one's avatar
Cado_one
Resolver III
5 years ago
Solved

Unusual error when refrshing data on PBI Service

Hi,   Since I changed my personal on-premises data gateway for the standard one, I got troubles refreshing Excel files stored on the server of my company. Here is the error message : Underlying e...
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  • ibarrau's avatar
    ibarrau
    5 years ago

    Let's see if the path is broken. Please try refreshing the pbix file INSIDE from computer that has the Gateway installed. That computer or VM must read the path in order to run it from Service. It looks like you have done the test in a computer but the Gateway is hosted somewhere else.
    After working that refresh in that computer. If the error is still there it is a problem of credentials. Be sure to be using the formula "DOMAIN\WindowsLoginUser" as User in Manage Gateway menu under the gateway config.

    Regards,

ibarrau's avatar
ibarrau
Super User
5 years ago

Ok. If the pbix is refreshing good, then change the credentials in Power Bi Service. This computer hosting the gateway must have a login to get in windows. That user and password is required together with the domain (that is usually the PC name)
Configure gateway in service with that formula:
User: DOMAIN\[Your windows user to login in the gateway computer]

Password: [the user password in the same computer]

 

Hope this works.

  • Cado_one's avatar
    Cado_one
    Resolver III
    5 years ago

    Hi ibarrau ,

     

    You were right the problem was caused by wrong credentials because the domain was missing in the user.

     

    Thank you very much !

    I wish you happy end of the year celebrations.

    Cado