Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
4 years ago

Unexpected Error when when signing-in

Hello, I am having an issue signing in on the gateway I installed.

Installation is complete and successful, have generated report logs from On-premise gateway app, all seems working fine. But everytime I connect using Organizational Account or Personal Account error from the snapshot is showing and can't proceed further.  Is there a way to identify what issue mean? or atleast where to check.

Dataflow
Need Help

3 Replies

  • GilbertQ's avatar
    GilbertQ
    Icon for Super User rankSuper User
    4 years ago

    Hi Anonymous 

     

    Could you sign out of Power BI and then sign back in again and try?

     

    I also see that you have not selected a Data Gateway?

    • Anonymous's avatar
      Anonymous
      Not applicable
      4 years ago

      Hi GilbertQ 

       

      I purposely removed it when I pasted the image here for confidential reasons. 

       

      Yes, I already tried, when signing-in sometimes it pops out a new window and signed-out and forget the account I was using and repeat the process for sigining-in.