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samgreene1's avatar
samgreene1
Icon for Resolver II rankResolver II
10 months ago
Solved

Unable to update gateway

I have an on-prem data gateway with two cluster members.  They are currently running version October 2024 and need to be updated.  I've tried to update to September 2025, but cannot get the service p...
Need Help
  • samgreene1's avatar
    samgreene1
    10 months ago

    I just updated both gateway members and the process was successful.  I was able to log in.  The version number updated in the portal after a few minutes.  We were running an out of support version and the update increased the refresh speed by quite a bit. Thanks for your help. 

collinq's avatar
collinq
Icon for Super User rankSuper User
10 months ago

Hi samgreene1 ,

Is this happening on both of the members or just one?  

Some fixed might be that after doing the install and it just hangs.  Go into the services and restart the gateway service and clear the browser cache and then take a look at the version that it is showing.  It is possible that it actually did do an update and just hung at some point.  (Which sound like what you did already.)

Then, make sure that BOTH gateways are updated to the same version.  They will get out of sync if one version is different than the other.  It might be that you have to temporarily turn one of the members off (stop the service or however you want).  Then, make sure that the one is working.

For the account, make sure that it is domain level with full admin rights.  

Also, you should confirm that the network is working as expected, you can test that with a TEST-netconnection in PowerShell for example and make sure that ports 443, 5671–5672, and 9350–9354 are open.

Let us know the results of that effort!