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unable to refresh web page but desktop is working fine
Solved! Go to Solution.
Hi @jujare - The error message you’re seeing, "Unable to update connection credentials. Invalid connection credentials", is common when Power BI Service has trouble authenticating or connecting to a web source that works fine on Power BI Desktop. Here are some steps to troubleshoot this issue:
Check Privacy Level Settings:
Re-authenticate the Connection:
If these steps don’t resolve the issue, it may be beneficial to create a support ticket with Microsoft, especially since you have a session ID and error details ready.
Proud to be a Super User! | |
Hi @jujare
According to my tests, the website data source you provided may not be accessible. Please replace it with a web data source that is accessible and try again.
Best Regards,
Jayleny
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi @jujare - The error message you’re seeing, "Unable to update connection credentials. Invalid connection credentials", is common when Power BI Service has trouble authenticating or connecting to a web source that works fine on Power BI Desktop. Here are some steps to troubleshoot this issue:
Check Privacy Level Settings:
Re-authenticate the Connection:
If these steps don’t resolve the issue, it may be beneficial to create a support ticket with Microsoft, especially since you have a session ID and error details ready.
Proud to be a Super User! | |
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