Forum Discussion

shaashn's avatar
shaashn
Frequent Visitor
3 years ago
Solved

Unable to update app see error message

This is a corporate dashboard. Unable to update after ugrade to the new interface. Request urgent help.

 

Activity ID: f09ac959-06bc-49b5-a9dd-55cfaa399378
Request ID: df8f6fba-5186-070b-fc80-1d44c4778058
Correlation ID: aa70d4ed-4214-968e-fe21-3ac90fee49db
Time: Thu Sep 08 2022 16:02:41 GMT+0530 (India Standard Time)
Service version: 13.0.18988.47
Client version: 2208.5.13156-train
Cluster URI: https://wabi-south-east-asia-b-primary-redirect.analysis.windows.net/

Need Help
  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi shaashn ,

     

    We have reported your issue and have submitted to internal icm 330276222 , engineers are doing their best to fix this issue . please be patient and I will give you feedback here once there is any progress.

     

    Best Regards,
    Community Support Team _ Caitlyn

8 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    I have the same exact issue

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hi shaashn ,

     

    We have reported your issue and have submitted to internal icm 330276222 , engineers are doing their best to fix this issue . please be patient and I will give you feedback here once there is any progress.

     

    Best Regards,
    Community Support Team _ Caitlyn

    • shaashn's avatar
      shaashn
      Frequent Visitor
      3 years ago

      Dear team.. Its been more than a month now and the issue is still un resolved. This is a high level corporate dashboard for Genpact. Users are facing issues with the reports now as I am unable to update app since a long while now. Kindly share the escalation matrix.

       

      I am reachable at +91-9810-393-350 (India time)

       

      thanks

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    I am seeing the same error message as well.. unable to hide a report and then update app

    • shaashn's avatar
      shaashn
      Frequent Visitor
      3 years ago

      Error still no resolved. I am unabel to provide new acesses because of this. This is urgent.

       

      Activity ID: 9db7eeaf-710f-49ad-8d81-01f7b0a8a79d
      Request ID: 12b35d99-8307-1dde-b0b4-113cbc19e0b5
      Correlation ID: 8016acec-c48c-9fb2-7bf6-9ed953ae0352
      Time: Thu Sep 15 2022 20:37:26 GMT+0530 (India Standard Time)
      Service version: 13.0.19040.38
      Client version: 2209.1.13144-train
      Cluster URI: https://wabi-south-east-asia-b-primary-redirect.analysis.windows.net/

      • Anonymous's avatar
        Anonymous
        Not applicable
        3 years ago

        try clearing browsing history / use another web browser .. 

  • shaashn's avatar
    shaashn
    Frequent Visitor
    3 years ago

    This still not solved not sure how its maked as solved. This error happened post upgrading to the newer view. Kindly share the process to backtrack this change.

     

    Please note.. confidential data is being shared as I am not ablr to hide certain dashbaords.

     

    request an urgent resolution for the same