Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Unable to see Gateways under Gateway Connection

The dashboard refreshes without issues everyday. But, when I went into the data settings, I recieved an error stating failed to load data sources.

I closed the dialog box and went ahead to the gateway connection drop down. All I see is it circling for ever, Any idea what is causing this?

Thank you,

Need Help

4 Replies

  • nickyvv's avatar
    nickyvv
    Icon for Most Valuable Professional rankMost Valuable Professional
    6 years ago

    Hi Anonymous, that's rather strange.

    If you tried closing all browser windows, login again and the issue still persists I would suggest you file a support ticket.

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      The issue still persists.

  • v-lionel-msft's avatar
    v-lionel-msft
    Icon for Community Support rankCommunity Support
    6 years ago

    Hi Anonymous ,

     

    For this problem, it may be caused by network delay, etc. I cannot reproduce your problem here. You can try restarting the Power BI Service several times. If you continue to encounter this problem, please create support ticket .

     

    For this problem, this is normal. For the data source, the local data source must require a gateway, and the cloud data source does not need a gateway.

     

    Best regards,
    Lionel Chen

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      I have already put in a ticket for the first problem. 

       

      And for the second problem, we are using data from the Snowflake using the Snowflake connecter. It required a gateway to refresh the dashboards.