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Helper III
Helper III

Unable to reschedule refresh

I have an on-premise gateway setup and working. I have several reports published that share some of the same data sources. One particular report isnt' allowing me to save the data source selections and turn on the refresh.  I am getting the following error:


Activity ID: 09c3e57f-4052-43ef-8cf7-4deff2f37349
Request ID: 85f1caae-312c-7ac4-61bb-3d24ea789924
Correlation ID: b456fce9-96bc-a630-fb39-1ae4065bbdf9
Status code: 500
Time: Mon Dec 19 2022 12:34:19 GMT-0500 (Eastern Standard Time)
Service version: 13.0.19635.59
Client version: 2212.1.11454-train
Cluster URI:


I have tried deleting the dataset, republishing to a new workspace to no avail. I also have updated the Gateway to the latest version. Any other suggestions? 

Community Support
Community Support

Hi @vwiles84 ,


It sounds like you are experiencing an error when attempting to save the data source selections and turn on the refresh for a specific report in Power BI.

There are a few things you can try to troubleshoot this issue:

  • Check if the dataset that the report is based on has any errors or issues. You can do this by going to the dataset's properties in the Power BI service and looking for any errors or issues in the "Status" section.
  • Check if the gateway you are using is configured correctly and is able to connect to the data source. You can do this by going to the gateway's settings and checking the "Data source credentials" and "Connectivity" sections.
  • Check if there are any issues with the permissions for the dataset or the report. Make sure that you have sufficient permissions to access and refresh the dataset and report.
  • Try deleting the report and re-creating it from scratch. This will allow you to start with a clean slate and may help resolve any issues that may have occurred during the original creation of the report.

related link:

Troubleshoot refresh scenarios - Power BI | Microsoft Learn

If the problem is still not resolved, please provide detailed error information and let me know immediately. Looking forward to your reply.

Best Regards,

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Thanks for the reply. I did try the troubleshooting steps you provided. Same results.  When I go to apply the gateway connection selections, I get this error

Activity ID: d1cb84ec-8415-43a1-94b2-b1ffb3ddf481
Request ID: 19ced038-0c55-0e3d-d01d-11b80c0c065a
Correlation ID: 39ffc789-9aaa-8ad1-742b-09d3bce1c021
Status code: 500
Time: Tue Dec 20 2022 08:36:47 GMT-0500 (Eastern Standard Time)
Service version: 13.0.19635.59
Client version: 2212.1.11454-train
Cluster URI:



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