Unable to open report in Power BI Service

[Balakrishnan_J]

Hello Team,

When I try open report in power bi service its showing like below snapshot but when I open the report in Power BI Desktop its working fine. What will be the reason and how to fix this?

Thanks and Regards,

Balakrishnan_J

[v-achippa]

Hi @Balakrishnan_J,

Thank you for reaching out to Microsoft Fabric Community.

Thank you @grazitti_sapna and @tayloramy for the prompt response. 

As we haven’t heard back from you, we wanted to kindly follow up to check if the solution provided by the user for the issue worked? or let us know if you need any further assistance.

Thanks and regards,

Anjan Kumar Chippa

[v-achippa]

Hi @Balakrishnan_J,

We wanted to kindly follow up to check if the solution provided by the user for the issue worked? or let us know if you need any further assistance.

Thanks and regards,

Anjan Kumar Chippa

[grazitti_sapna · Accepted solution]

Hi @Balakrishnan_J ,

Recommended Fix Steps are:

Please Open Power BI Service → Go to Workspace → Datasets → Settings

 Please verify:

-That data source credentials are valid

-Gateway connection (if required) is online and mapped

-Try republishing the report from Power BI Desktop.

-Refresh the dataset manually to confirm if it connects successfully.

If still facing issue then note the Activity ID and Correlation ID (from the error) and share them with your Power BI admin for backend logs to figure our the error.

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[tayloramy]

Hi @Balakrishnan_J, 

What data sources are you using? 

Are you using any custom visuals?