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ArunGupta
Frequent Visitor

Unable to launch PowerBI portal from Microsoft Edge

I'm unable to launch app.powerbi.com from Microsoft Edge.
Over the same network connection, same laptop, I am able to launch app.powerbi.com from Mozilla Firefox.

 

The error message that I get from app.powerbi.com

EdgeError.jpg

 

Clearing browser cache and other stored data, and relaunching doesn't work. 

 

2 REPLIES 2
GilbertQ
Super User
Super User

Hi @ArunGupta 

 

Do you have the latest version installed?

 

And what happens if you try it in Incognito mode?

 

 





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Power BI Blog

OK, I found a cure.  For some reason, when I clear cache and cookies from Microsoft Edge --> Settings, some cookies are left behind.   

 

If I go to app.powerbi.com and click on the icon near the URL, I find a lot of cookies, and once I cleared the old ones, it started working (image below).Clearing cookies in Microsoft EdgeClearing cookies in Microsoft Edge

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