Forum Discussion
Unable to install On-premises data gateway
Hi,
I found a solution :
When you install the gateway, the gateway create a directory (PBIEgwService) in C:\users. The installation have to be allowed to write in that directory. You have to check the authorizations of this directory.
It works for me.
Hi Alain,
Thats a security setting issue. I created a support ticket with Microsoft team and gave the following solution. After trying this, it worked out for me.
The issue is due to the unique permissions for different folders and something is restricting even the admin to complete the install.
Could you try this:
Find the C:\Users\Default folder, right->Properties -> Security tab -> Advanced -> Change Permissions button -> Check "Replace all child object permission entries with inheritable permission entries from this object"
Security setting to be done
Please try this and try installing the gateway again.
Thanks,
Arunsundar
Helper IHi ,
I am also having the same issue, followed the above steps unfortunately this didnt work for me. Please see below error message. Help will be much appreciated.
Property(S): USERNAME = Windows User
Property(S): DATABASE = C:\Windows\Installer\46e022.msi
Property(S): OriginalDatabase = C:\ProgramData\Package Cache\{88374B84-5ACC-4B22-B0D3-19FFA89B6E54}v14.16.6768.3\EgwComponents.msi
Property(S): UILevel = 2
Property(S): MsiUISourceResOnly = 1
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): INSTALLLEVEL = 1
Property(S): SOURCEDIR = C:\ProgramData\Package Cache\{88374B84-5ACC-4B22-B0D3-19FFA89B6E54}v14.16.6768.3\
Property(S): SourcedirProduct = {88374B84-5ACC-4B22-B0D3-19FFA89B6E54}
Property(S): SERVICE_INSTALLED_WITH_DIFF_USER = 0
Property(S): ProductToBeRegistered = 1
MSI (s) (C8:54) [10:09:33:271]: Note: 1: 1708
MSI (s) (C8:54) [10:09:33:271]: Product: EgwComponents -- Installation failed.
MSI (s) (C8:54) [10:09:33:271]: Windows Installer installed the product. Product Name: EgwComponents. Product Version: 14.16.6768.3. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.
MSI (s) (C8:54) [10:09:33:302]: Deferring clean up of packages/files, if any exist
MSI (s) (C8:54) [10:09:33:302]: MainEngineThread is returning 1603
MSI (s) (C8:34) [10:09:33:302]: RESTART MANAGER: Session closed.
MSI (s) (C8:34) [10:09:33:302]: No System Restore sequence number for this installation.
=== Logging stopped: 30/07/2018 10:09:33 ===
MSI (s) (C8:34) [10:09:33:318]: User policy value 'DisableRollback' is 0
MSI (s) (C8:34) [10:09:33:318]: Machine policy value 'DisableRollback' is 0
MSI (s) (C8:34) [10:09:33:318]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (C8:34) [10:09:33:318]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (C8:34) [10:09:33:318]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (C8:34) [10:09:33:318]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (C8:34) [10:09:33:334]: Destroying RemoteAPI object.
MSI (s) (C8:98) [10:09:33:334]: Custom Action Manager thread ending.
MSI (c) (1C:40) [10:09:33:334]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (1C:40) [10:09:33:334]: MainEngineThread is returning 1603
=== Verbose logging stopped: 30/07/2018 10:09:33 ===
Regards
MizeelA