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Alain_Huynh's avatar
Alain_Huynh
Regular Visitor
9 years ago
Solved

Unable to install On-premises data gateway

Installation fails when it tries to start the service PBIEgwService. I check local security policies, NT SERVICE\ALL SERVICES and NT SERVICE\PBIEgwService are allowed to Log on as a service. I do t...
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  • Alain_Huynh's avatar
    Alain_Huynh
    9 years ago

    Hi,

     

    I found a solution :

    When you install the gateway, the gateway create a directory (PBIEgwService) in C:\users. The installation have to be allowed to write in that directory. You have to check the authorizations of this directory.

    It works for me.

Arunsundar's avatar
Arunsundar
Frequent Visitor
8 years ago

Hi Alain,

 

Thats a security setting issue. I created a support ticket with Microsoft team and gave the following solution. After trying this, it worked out for me.

 

The issue is due to the unique permissions for different folders and something is restricting even the admin to complete the install.

 

Could you try this:

 

Find the C:\Users\Default folder, right->Properties -> Security tab -> Advanced -> Change Permissions button -> Check "Replace all child object permission entries with inheritable permission entries from this object"

 Security setting to be done

 

Please try this and try installing the gateway again.

 

Thanks,

Arunsundar

  • MizeelA's avatar
    MizeelA
    Icon for Helper I rankHelper I
    8 years ago

    Hi ,

     

    I am also having the same issue, followed the above steps unfortunately this didnt work for me. Please see below error message. Help will be much appreciated.

     

     

    Property(S): USERNAME = Windows User
    Property(S): DATABASE = C:\Windows\Installer\46e022.msi
    Property(S): OriginalDatabase = C:\ProgramData\Package Cache\{88374B84-5ACC-4B22-B0D3-19FFA89B6E54}v14.16.6768.3\EgwComponents.msi
    Property(S): UILevel = 2
    Property(S): MsiUISourceResOnly = 1
    Property(S): ACTION = INSTALL
    Property(S): ROOTDRIVE = C:\
    Property(S): CostingComplete = 1
    Property(S): OutOfDiskSpace = 0
    Property(S): OutOfNoRbDiskSpace = 0
    Property(S): PrimaryVolumeSpaceAvailable = 0
    Property(S): PrimaryVolumeSpaceRequired = 0
    Property(S): PrimaryVolumeSpaceRemaining = 0
    Property(S): INSTALLLEVEL = 1
    Property(S): SOURCEDIR = C:\ProgramData\Package Cache\{88374B84-5ACC-4B22-B0D3-19FFA89B6E54}v14.16.6768.3\
    Property(S): SourcedirProduct = {88374B84-5ACC-4B22-B0D3-19FFA89B6E54}
    Property(S): SERVICE_INSTALLED_WITH_DIFF_USER = 0
    Property(S): ProductToBeRegistered = 1
    MSI (s) (C8:54) [10:09:33:271]: Note: 1: 1708
    MSI (s) (C8:54) [10:09:33:271]: Product: EgwComponents -- Installation failed.

    MSI (s) (C8:54) [10:09:33:271]: Windows Installer installed the product. Product Name: EgwComponents. Product Version: 14.16.6768.3. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

    MSI (s) (C8:54) [10:09:33:302]: Deferring clean up of packages/files, if any exist
    MSI (s) (C8:54) [10:09:33:302]: MainEngineThread is returning 1603
    MSI (s) (C8:34) [10:09:33:302]: RESTART MANAGER: Session closed.
    MSI (s) (C8:34) [10:09:33:302]: No System Restore sequence number for this installation.
    === Logging stopped: 30/07/2018 10:09:33 ===
    MSI (s) (C8:34) [10:09:33:318]: User policy value 'DisableRollback' is 0
    MSI (s) (C8:34) [10:09:33:318]: Machine policy value 'DisableRollback' is 0
    MSI (s) (C8:34) [10:09:33:318]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (C8:34) [10:09:33:318]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (C8:34) [10:09:33:318]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (C8:34) [10:09:33:318]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (s) (C8:34) [10:09:33:334]: Destroying RemoteAPI object.
    MSI (s) (C8:98) [10:09:33:334]: Custom Action Manager thread ending.
    MSI (c) (1C:40) [10:09:33:334]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (c) (1C:40) [10:09:33:334]: MainEngineThread is returning 1603
    === Verbose logging stopped: 30/07/2018 10:09:33 ===

    Regards

     

    MizeelA