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Alain_Huynh's avatar
Alain_Huynh
Regular Visitor
9 years ago
Solved

Unable to install On-premises data gateway

Installation fails when it tries to start the service PBIEgwService. I check local security policies, NT SERVICE\ALL SERVICES and NT SERVICE\PBIEgwService are allowed to Log on as a service. I do t...
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  • Alain_Huynh's avatar
    Alain_Huynh
    9 years ago

    Hi,

     

    I found a solution :

    When you install the gateway, the gateway create a directory (PBIEgwService) in C:\users. The installation have to be allowed to write in that directory. You have to check the authorizations of this directory.

    It works for me.

Alain_Huynh's avatar
Alain_Huynh
Regular Visitor
9 years ago

Hi,

 

I found a solution :

When you install the gateway, the gateway create a directory (PBIEgwService) in C:\users. The installation have to be allowed to write in that directory. You have to check the authorizations of this directory.

It works for me.

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Hi,

Alain_Huynh could you be more specific.I get errro when installing, but i dont see any folder under C:\user

 

  • Alain_Huynh's avatar
    Alain_Huynh
    Regular Visitor
    9 years ago

    Hi,

     

    You have to add the authorization on C:\users. During the installation, the installer creates the directory PBIEgwService in c:\users and sometimes (depending on your windows configuration) it can't be possible because you don't have enough rights (or the directory is created but some files can't be added).

     

    Note that when the installation fails, the directory is removed. You have to check c:\users during the installation, not after.