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Alain_Huynh's avatar
Alain_Huynh
Regular Visitor
9 years ago
Solved

Unable to install On-premises data gateway

Installation fails when it tries to start the service PBIEgwService. I check local security policies, NT SERVICE\ALL SERVICES and NT SERVICE\PBIEgwService are allowed to Log on as a service. I do t...
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  • Alain_Huynh's avatar
    Alain_Huynh
    9 years ago

    Hi,

     

    I found a solution :

    When you install the gateway, the gateway create a directory (PBIEgwService) in C:\users. The installation have to be allowed to write in that directory. You have to check the authorizations of this directory.

    It works for me.

Alain_Huynh's avatar
Alain_Huynh
Regular Visitor
9 years ago

Hello,

 

Framework .NET 4.5 has been installed.

It's the latest version of PowerBI Gateway.

 

I'm on Windows Server 2012 R2 Datacenter, English version, 64 bits 7 GB RAM. It's a virtual machine on the azure cloud.

There are no configured proxy.

Network on DHCP, automatic DNS.

 

I tried to install on my local machine (Windows 7) and it works.

 

How to check if it's a network problem ?

 

Thanks.

Alain_Huynh's avatar
Alain_Huynh
Regular Visitor
9 years ago

Hi,

 

I found a solution :

When you install the gateway, the gateway create a directory (PBIEgwService) in C:\users. The installation have to be allowed to write in that directory. You have to check the authorizations of this directory.

It works for me.

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Hi,

    Alain_Huynh could you be more specific.I get errro when installing, but i dont see any folder under C:\user

     

    • Alain_Huynh's avatar
      Alain_Huynh
      Regular Visitor
      9 years ago

      Hi,

       

      You have to add the authorization on C:\users. During the installation, the installer creates the directory PBIEgwService in c:\users and sometimes (depending on your windows configuration) it can't be possible because you don't have enough rights (or the directory is created but some files can't be added).

       

      Note that when the installation fails, the directory is removed. You have to check c:\users during the installation, not after.

       

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Thanks a lot. I add this issue but more because D:\users\PBIEgwService already exists instead of right permission problem.

    This directory was created by a previous install which failed and wasn't removed.

    I've removed this directory and launch again the installation and everything was good.

    Thanks again!