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MP-iCONN's avatar
MP-iCONN
Resolver I
3 years ago

Unable to find the WebView2 runtime when refreshing a dataset - Service Only

Recently I have been getting an error for one of my reports datasets that extracts Web.BrowserContents from an online table.  This previously was working fine for the last 2 or 3 months.  Refreshing ...
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GilbertQ's avatar
GilbertQ
Super User
3 years ago

Hi MP-iCONN 

 

That is rather unusual, could you see if the Power BI Gateway Service is running under the local system account?

sgh-leutenmayr's avatar
sgh-leutenmayr
New Member
3 years ago

Hi,

 

we had the same issue.

 

We installed the Webview2 runtime after the last gateway update (may 2023) from this link: WebView2 - Microsoft Edge Developer

 

The runtime was installed into the appdata folder of the user and was not available for all users of the server or for the gateway service user.

 

We had to run the installation "as administrator" - then it was not installed into the appdata folder. Now it works.

  • MP-iCONN's avatar
    MP-iCONN
    Resolver I
    3 years ago

    I tried that, after first installing the old webview2 runtime and installing the newer version.  Then rebooted but now I get a new error "We timed out waiting for initialization of the web browser"

    • GilbertQ's avatar
      GilbertQ
      Super User
      3 years ago

      Hi MP-iCONN What happens if you install the new Edge Browser does it then work?

      • MP-iCONN's avatar
        MP-iCONN
        Resolver I
        3 years ago

        I tried that as well with no luck.  

  • AnAnalyst's avatar
    AnAnalyst
    Helper III
    3 years ago

    This resolved our issues. Thank you for posting.