Forum Discussion

MP-iCONN's avatar
MP-iCONN
Resolver I
3 years ago

Unable to find the WebView2 runtime when refreshing a dataset - Service Only

Recently I have been getting an error for one of my reports datasets that extracts Web.BrowserContents from an online table.  This previously was working fine for the last 2 or 3 months.  Refreshing ...
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GilbertQ's avatar
GilbertQ
Super User
3 years ago

Hi MP-iCONN 

 

It looks like you need to download and install the WebView 2 on your Power BI gateway server.

MP-iCONN's avatar
MP-iCONN
Resolver I
3 years ago

GilbertQthank you for the advice.  I did try that just now but still get the same error. 

  • GilbertQ's avatar
    GilbertQ
    Super User
    3 years ago

    Hi MP-iCONN 

     

    That is rather unusual, could you see if the Power BI Gateway Service is running under the local system account?

    • sgh-leutenmayr's avatar
      sgh-leutenmayr
      New Member
      3 years ago

      Hi,

       

      we had the same issue.

       

      We installed the Webview2 runtime after the last gateway update (may 2023) from this link: WebView2 - Microsoft Edge Developer

       

      The runtime was installed into the appdata folder of the user and was not available for all users of the server or for the gateway service user.

       

      We had to run the installation "as administrator" - then it was not installed into the appdata folder. Now it works.

      • MP-iCONN's avatar
        MP-iCONN
        Resolver I
        3 years ago

        I tried that, after first installing the old webview2 runtime and installing the newer version.  Then rebooted but now I get a new error "We timed out waiting for initialization of the web browser"

    • MP-iCONN's avatar
      MP-iCONN
      Resolver I
      3 years ago

      I have this running under a domain admin account, not a local system account.

      • GilbertQ's avatar
        GilbertQ
        Super User
        3 years ago

        Hi MP-iCONN 

         

        Can you confirm that the Domain account has got admin permissions on the server?

         

        Or alternatively try change the account to a local system acccount and see if the refresh works. If it does work that then means it is a permissions issue on the Gateway server.