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Frequent Visitor

Unable to export Underlying Data

Hi everyone!

Hi, I'm receiving an error when I try to export underlying data in Power BI Service. 

Error is:

File couldn't be created 

Executing the Query for the Export Data operation resulted in an error.

I have two version of my report.

The first one in the service works fine when i export the data, but the second one have more levels in the matrix (was a requirment) and this automaticaly does not let me export the data.

I see varius similarly ticket in this community and no one's was successfully resolve.

I check all the limitations of the underlying data in the Microsoft documents, but none of them solve my question.


Is because i have now more rows in the matrix??

Please check the difference in the images below.


First Report:


Second Report (Levels are highlighted) :



If this cant resolve, what other recomendation i have to export the data similar like underlying??

I need to recommend some solution soon to my client!


Thanks in advance.



Community Support
Community Support

Hi @PBInews ,


Have you solved your question?

Is the option "Export data" you said as the following show? or other ways?


At the same time please notice this information:


Export data from a Power BI visualization - Power BI | Microsoft Docs


Best regards,

Community Support Team Selina zhu

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

Regular Visitor

There is a recent update that effects users being able to export their reports to excel through access. I wonder if it affects Power BI also.

Frequent Visitor

Yes i tried with that options and works, but i need underlying data.

Super User
Super User

Hi @PBInews 


have you tried to export the data as a CSV or as an Excel file to see if that works?

Did I answer your question? Mark my post as a solution!

Proud to be a Super User!

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