Unable to download app

[colourfullife]

Hi

please help on this issue...

[sfoong]

Hi there, 

I tried to download PowerBi app e.g Microsoft Project into BI web. It has an error when clicked on "install", below is the technical details. Can someone know how to resolve this ?

Something went wrong
There was a problem installing your template app
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: ca18cc06-07bc-4c9d-884a-fbc17c4a6a91
Request ID: 9c563be0-eb76-9af2-0b32-07b92b8848cc
Correlation ID: 1be46f10-b1df-e810-1d50-cdce6fea64bf
Time: Sat Sep 12 2020 12:35:00 GMT+1000 (Australian Eastern Standard Time)
Service version: 13.0.14163.65
Client version: 2008.3.02479-train
Cluster URI: https://wabi-australia-southeast-redirect.analysis.windows.net/

[v-cherch-msft]

Hi @colourfullife 

Could you tell me if your problem has been solved? If it is,kindly mark the helpful answer as a solution and welcome to share your own solution. More people will benefit from here.

Regards,

[v-cherch-msft · Accepted solution]

Hi @colourfullife 

Please try below options: 

1. Please run the latest Power BI desktop version. 

2. As you import custom visual from store, please try to switch to another Power BI account to see if issue related to your account. 

3. Please download the custom visual here then use Import from file option to see if the issue persists. 

Regards,