Unable to download Microsoft Project App from App Store

[sfoong]

Dear Sir/Madam,

I unable to download microsoft project app from the app store, with the below technical details. May I know how can I resolve this ?

Something went wrong
There was a problem installing your template app
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 385c62dd-035c-492f-a4d4-4bdd7881cffa
Request ID: 5df1ac8f-b969-2b6b-3333-7a7b49d8b7ae
Correlation ID: c3d555d1-21f4-8fab-2bff-6c566b7c8e87
Time: Thu Sep 17 2020 16:52:16 GMT+1000 (Australian Eastern Standard Time)
Service version: 13.0.14254.53
Client version: 2008.5.02820-train
Cluster URI: https://wabi-australia-southeast-redirect.analysis.windows.net/

[V-pazhen-msft]

@sfoong 
I cannot reproduce that issue but I have seen similar error before: https://community.powerbi.com/t5/Desktop/App-Not-Installing/td-p/754133

Make sure you have follow the steps in the doc to install apps to Power bi service. Usually, this error occurs because of the app itself. Please contact the app developer or create support ticket. 

Paul Zheng _ Community Support Team
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[sfoong]

Hi Sir,

I am still unable to install the microsoft app, having a same issue for other apps from different developer.  What would you suggest me to resolve this ? I would suspect this is a bug problem in Microsoft , which i don't know where can i lodge this issue ? 

Thank you

[V-pazhen-msft]

@sfoong 
You can submit the issue or bugs here:
https://community.powerbi.com/t5/Issues/idb-p/Issues

Paul Zheng _ Community Support Team
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.