Forum Discussion

AltGr9's avatar
AltGr9
Helper I
8 years ago

Unable to delete subscription

Hello,

 

When I go to the dashboard I am subscribed to, and click "Subscription" in the top right, to delete the subscription, I have two options. I can either turn it off, or I can hit the trash-can button. If I press the trash button, it shows the name of the dash and gives me the ability to undo. I can then click "Save and Close". If I do that, the subscription does not delete.

 

I can either leave it, and the subscription still e-mails out at the normal time the next day, or I can go back to the dashboard and click "Subscription" again, and there it is, live, with a message to say "You will be sent an email whenever the data is updated, but no more than once per day" as though I'd never clicked on the trash button.

 

It seems I can simply turn it off. But I'm posting this because it appears that the trash button is not working.

4 Replies

  • ginychin's avatar
    ginychin
    Frequent Visitor

    I encountered the same issue.

    It is very annoying.

    I keep trying to remove my subscription and save and close it.

    Yet, after clicking on subscription button again, I discover the subscription is not removed.
    Please fix this bug as soon as possible.

  • v-sihou-msft's avatar
    v-sihou-msft
    Microsoft Employee

    AltGr9

     

    I haven't reproduced your issue. 

     

    I just click the trash-can button, then "Save and Close". It can be deleted properly. 

     

    If the issue still persists, please create a support ticket

     

    Regards,

  • I have the same issue - I am recieving daily subscription reports, but can't turn it off.

     

    Best regards 

     

    Jacob Appel

     

  • I have the same issue - Can't delete my subscriptions.

     

    Best regards

     

    Jacob Appel