Unable to create IcM Incident from Fabric Activator

[v-shubhamjha]

I am unable to create an IcM from fabric activator. If I change the type to email it sends the email but is unable to create an ICM.

GraphQL response from n/w tab:

{
    "data": {
        "createTestAction": null
    },
    "errors": [
        {
            "message": "Error trying to resolve createTestAction.",
            "locations": [
                {
                    "line": 2,
                    "column": 3
                }
            ],
            "code": "LocalizeErrors.DocService.GraphQL.QueryFieldError",
            "errorMessage": "Failed to process query: cannot recognize one or more fields",
            "interpolationValues": {},
            "path": [
                "createTestAction"
            ],
            "extensions": {
                "code": "HTTP_RESPONSE",
                "data": {
                    "Exception": "Processing of the HTTP request resulted in an exception. Please see the HTTP response returned by the 'Response' property of this exception for details."
                }
            }
        }
    ],
    "extensions": {
        "x-request-id": "ce8f106e-a7ad-4979-a665-b6a46aa2039a|0648f7|2218d349pdsrwu200"
    }
}

[AmiraBedh]

I think your error can be related to :
- a mismatch in the schema expected by the IcM connector.
- some required fields may be missing or incorrectly formatted in the createTestAction mutation.
- your Fabric environment lacks proper IcM integration support (permissions, connector misconfig...).

So temporarily use email as the action type to notify responders while debugging IcM setup and consider setting up an automated bridge (like Power Automate or Logic Apps) that converts alert emails to IcM tickets if urgent.

If you investigated the issues and you couldn't find out the solution, please reach out to the support team.