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Anonymous's avatar
Anonymous
Not applicable
6 years ago

Unable to connect to the data source

Hello everyone! Im having a problem with the Gateway Clusters. now its showing this message that say Conneciton Successful and the same time  say that unable to connect. Does anyone knows how to f...
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v-lid-msft's avatar
v-lid-msft
Icon for Community Support rankCommunity Support
6 years ago

Hi Anonymous ,

 

Could you please try to refresh the report which use this data source and see if the gateway is work?

 

If you remove and add this data source again, will you see this error message again?

 

Best regards,

Community Support Team _ Dong Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Anonymous's avatar
Anonymous
Not applicable
6 years ago

hi v-lid-msft 

I refreashed again but is not working.

apper the message bellow.

 

But this problem is only with this aplication.  Others aplications is working normaly. Even appering this measssagem on all gateways that are connected  to excel files on my pc, the other applications are running. 

 

 

  • v-lid-msft's avatar
    v-lid-msft
    Icon for Community Support rankCommunity Support
    6 years ago

    Hi Anonymous ,


    For the issue, I cannot reproduce it here. We suggest you to open a ticket here for help if you are a pro user: https://powerbi.microsoft.com/en-us/support/

     

    BTW, We suggest you to blank or delete id and path information in your picture.

     

     

    Best regards,

    Community Support Team _ Dong Li
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.