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Anonymous's avatar
Anonymous
Not applicable
3 years ago

Unable to connect to the data source undefined

Hello, I noticed an unexpected error as below. Some dashboards are able to refresh while the others are retunring the error as below. May I request for your kind support on this. Please check the im...
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Anonymous's avatar
Anonymous
Not applicable
3 years ago

Hi Anonymous ,

 

We need to confirm a few questions with you so that we can better help you.
1. What data source and connection schema did you use when you created this report?
2. Did you configure the correct credentials for the data source in Power BI Service?
3. If you have configured credentials before, have you modified the data source credentials? For example, changed the database name or changed the password?

 

Best Regards,
Community Support Team _ Caitlyn

  • chrisghughes's avatar
    chrisghughes
    Frequent Visitor
    3 years ago

    1. My connections are direct SQL Server Connections

    2. Yes, the credentials are correct.  The Gateway connects (is online).  In my case, this gateway has been live for more than a year.  With no recent changes made to it

    3. The datasource has not been modified in anyway.  The only change was updating the gateway to the latest version several weeks ago.

     

    Also of note, all my security levels are set to "organizational" on the local and service.