Unable to connect to gateway to datasource given connection credentials are wrong

[vamshi123]

While connecting from Gateway to data source ,I am not able to connect i am getting below error.

Unable to create connection for the following reason: Invalid connection credentials.

Details: Vamsi Gateway: The credentials provided for the File source are invalid. (Source at c:\users\rajav\downloads\sample - superstore.xlsx.) Please have this information handy if you choose to create a support ticket. Session Id: 8343b335-e0d8-4ac7-a3f7-c87edca58d2a RequestId: 6cdfdab8-dae1-495f-9f43-4e5efc8a9650 Cluster URI: https://api.powerbi.com Status code: 400 Time: Thu Oct 19 2023 12:44:38 GMT+0530 (India Standard Time)Please have this information handy if you choose to create a support ticket. Session Id: 8343b335-e0d8-4ac7-a3f7-c87edca58d2a Cluster URI: https://api.powerbi.com Time: Thu Oct 19 2023 12:44:38 GMT+0530 (India Standard Time)

Could any one please help me on this query.

Thanks,

Vamsi

[ibarrau]

Hi. The error specify that the gateway can't reach the file because the credentials are wrong. Make sure you are setting the windows credentials like this:

User= Domain\user

Pass= password

The domain can be the key. If there is no domain configured, then use the "name of the PC" at windows. That one should work.

I hope that helps,

[vamshi123]

Hi,

With Domain name also not working.could you please send me the template of windoes user name and password.

Thanks,

vamsi

[sergej_og]

Maybe one more hint/trial...
Do you have communication established between your Gateway VM and your File Server (where your target folder - C:/Folder/Folder/etc. is located)?

[ibarrau]

When I say domain I mean the company configuration of domain network, I didn't mean the literal word.

The username or password is the one you use for logging the computer when you turn it on.

In order to get the PC name you can search "this pc properties" or "pc name" at windows search button to get to this screen:

In my computer this would be the example of credentials:

User: Desktop-XXXXX\ibarrau

Password: **************

I hope that make sense,