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fheller98's avatar
fheller98
Icon for Helper I rankHelper I
4 years ago

'Unable to connect to data source undefined'

Hey there,   Unfortunately, since yesterday we have had the problem that all reports that have worked perfectly over the last few weeks are showing the error message "'Unable to connect to data sou...
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fheller98's avatar
fheller98
Icon for Helper I rankHelper I
4 years ago

Hey vdburg 

sadly its not working... Can you tell me which previous version you installed and if you have complete other steps`?

  • vdburg's avatar
    vdburg
    Icon for Resolver I rankResolver I
    4 years ago

    Hi fheller98 ,

    I am sorry that didn´t work for you. Be aware that in our case the error was produced just after installing the newest gateway (September update). So it might not be the cause of your error.

    We installed the August update.