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rsmhema1993
Frequent Visitor

Unable to connect: The gateway is either offline or couldn't be reached

Hai all,

 

Whenever i was trying to view my reports i am getting this error saying that "Unable to connect: The gateway is either offline or couldn't be reached". I already installed the gateway in my machine. Anyone can help me with this issue?gateway issue.png

1 ACCEPTED SOLUTION

@rsmhema1993

 

Hi,

 

My pleasure. It seems that you need to restart the gateway. 

1. Input "services.msc" in the search box. (or use Win + r in keyboard)

2. Restart the service as showed in the picture or start it if it stopped.

3. If step 1 and 2 failed, restart the computer and then check the status of the service.

4. There is an official trouble shooting document, you can reference: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/ 

5. Last try: uninstall gateway -> restart computer -> install the newest version. (Please consider the down time if it's a production machine.)

 

After all, upgrading to the latest version  is recommended.

 

Unable to connect The gateway is either offline or couldn't be reached .jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Best Regards!

Dale

 

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

9 REPLIES 9
Vichian
Frequent Visitor

Hello I'm just face the problem same as you, I'm trying the solutions above but it's doesn't work for me.

GatewayOffline02.png

v-jiascu-msft
Employee
Employee

@rsmhema1993

 

Hi,

 

Please check these things below:

  1. Upgrade the On-premise Gateway to the newest version.
  2. Open the gateway to check status. We need to sign in the gateway.
  3. In the Network pane, we can see the local network status.
  4. We can restart gateway in the Service Settings.Unable to connect The gateway is either offline or couldn't be reached.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Best Regards!

Dale

 

 

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

@v-jiascu-msft Thanks for your reply.

 

When I was trying to open On-premises data Gateway to check status update, I got the following error. Coludn't understand whats the error is about... Can you please help me with this issue?

 

gateway error.PNG

@rsmhema1993

 

Hi,

 

My pleasure. It seems that you need to restart the gateway. 

1. Input "services.msc" in the search box. (or use Win + r in keyboard)

2. Restart the service as showed in the picture or start it if it stopped.

3. If step 1 and 2 failed, restart the computer and then check the status of the service.

4. There is an official trouble shooting document, you can reference: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/ 

5. Last try: uninstall gateway -> restart computer -> install the newest version. (Please consider the down time if it's a production machine.)

 

After all, upgrading to the latest version  is recommended.

 

Unable to connect The gateway is either offline or couldn't be reached .jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Best Regards!

Dale

 

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Resolved after restarting the on prem Gateway. old post but worked for me in 2022

Anonymous
Not applicable

Saved my day!

Thanks 🙂

@v-jiascu-msft 

 

Thank you so much for your solution. Now its working well.

Hi, what did you do? uninstall or reset service? on server or on local machine?

It's my pleasure.

 

Best Regards!

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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