Forum Discussion

PhilWalker's avatar
PhilWalker
Frequent Visitor
4 years ago
Solved

Unable to change credentials on a data source

I have a number of data sources created that I wish to change the login credentials for, but I am unable to save the changes.   I am in the Settings > Manage Gateways screen (which appears to have ...
Need Help
  • PhilWalker's avatar
    PhilWalker
    4 years ago

    I think I've solved it.

     

    I am looking specifically at 'file' type datasources, and whilst you can create one, you cannot seem to edit a file datasource whose file path is 168 characters long, or greater.

v-xiaotang's avatar
v-xiaotang
Community Support
4 years ago

Hi PhilWalker 

Thanks for reaching out to us.

Is there any error message?

Generally, the button is grayed out because no changes have been made since the last save. If changed, the button will turn yellow.   It is recommended to refresh the page and try again.

 

 

Best Regards,

Community Support Team _Tang

If this post helps, please consider Accept it as the solution to help the other members find it more quickly.

PhilWalker's avatar
PhilWalker
Frequent Visitor
4 years ago

Thanks for the response.

 

Unfortunately there is no message and refreshing the page doesn't seem to have made a difference.

 

I only need to change the windows user credentials, but notice that if I try and change the data source name or privacy level, the Save button never becomes active.

 

I have tried in Edge and Chrome and see the same behaviour in both.