Unable to Render Paginated Report, intermittent

marskolos · ‎12-20-2023

I have developed a usage of Power BI embedded in a PHP framework for my team. They are reporting that they are frequently (but not every time) on initial load getting an error of "Cannot render paginated report" that then often resolves on refresh of the page. I have a couple examples of the error details given below for one from September:

Activity ID: 9c0f780e-50bf-4189-ad2d-409a89b72077

Request ID: 9b7e06d5-0260-35e1-7c69-65ca6747cdd7

Correlation ID: 65efc357-9294-32a6-93d8-14f5ff6a7c05

Time: Tue Sep 26 2023 13:48:19 GMT-0700 (Pacific Daylight Time)

Service version: 13.0.21620.82

Client version: 2309.3.15791-train

Cluster URI: https://WABI-US-WEST2-redirect.analysis.windows.net

another one from today:

and another:

Activity ID: da539112-4f2c-4c2c-8e9a-23a5eaeac43e

Request ID: 24ae842e-d093-79f1-b943-56f558432130

Correlation ID: 64e16e80-2aa4-e717-4480-153dde49e40a

Time: Wed Dec 20 2023 10:33:02 GMT-0800 (Pacific Standard Time)

Service version: 13.0.22254.54

Client version: 2312.2.17217-train

Cluster URI: https://WABI-US-WEST2-redirect.analysis.windows.net

I've done extensive searching for this issue but due to it not being consistent (I've been told it happens more frequently for the overnight team, more in certain locations, happening about 50% of the time, etc) it's been difficult to find a similar situation and all solutions I've tried have been unsuccessful. I am posting to the endpoint "https://api.powerbi.com/v1.0/myorg/groups/{workspace_id}/reports/{report_id}/GenerateToken" with all the required information and auth token when not RLS, or to "https://api.powerbi.com/v1.0/myorg/GenerateToken" if RLS/using datasources with all information and auth token.

If there's anything I can provide to help find a solution, or even more context for the issue, please let me know! Would love to resolve this or be able to give a better reason for it happening so frequently.