Unable to Create Service Ticket - Pro

[kmaranto]

Hello, not sure what's going on but I am unable to create a service ticket with my Power BI Pro subscription.  I've been trying to troubleshoot a data refresh error in the Power BI Service.  I follow the links on the error message to "Get Help" which takes me to the Power BI support page: https://powerbi.microsoft.com/en-us/support/ 

After working through the recommended documentation and not finding a solution, I click on the "Get Support" button.  I fill out all of the requested fields but my option after completing everything is to "Open the Virtual Agent." The "See Solutions" button is grayed out, and there doesn't appear to be a way to submit a ticket.

Any recommendations or guidance would be much appreciated!

Edit:

I'm now getting help / support from a few people internally at my company, so no longer need guidance on this issue in particular.  I'm going to leave this thread open just in case there is some sort of glitch/bug preventing users from submitting tickets.

[v-yueyunzh-msft · Accepted solution]

Hi , @kmaranto 

If you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.

It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: https://powerbi.microsoft.com/en-us/support/

For how to create a support ticket, please refer to https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

If you're an administrator of your Power BI tenant, open a support ticket in the :

Power Platform admin center (microsoft.com)

And also you can refer to :
Get Help + Support in Power Platform - Power Platform | Microsoft Learn

Best Regards,

Aniya Zhang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly