Two steps verification access on the authenticator app

[LMGMAVANZA1]

Hi there,

I've recently been having problems with my Microsoft account, with the two steps verification access on the authenticator app. I deleted my account from and I am trying to access again but it doesn't work. Please, some advice or recommendations?

[Anonymous]

Hi @LMGMAVANZA1 ,
Thank you @BhavinVyas3003 for the helpful response!
I wanted to check in on your situation regarding the issue. Have you resolved it? If you have, please consider marking the reply that helped you or sharing your solution. It would be greatly appreciated by others in the community who may have the same question.
Thank you.

[BhavinVyas3003 · Accepted solution]

Hi,

 While this isn't directly related to Power BI, I'm happy to assist. If you've deleted your account from the Authenticator app and can't access your Microsoft account, you can try the following steps:

Alternate Sign-In Methods: Visit the Microsoft Sign-in page and select "I don’t have access to my Authenticator app" to explore other verification options like backup email or phone number.

Contact Microsoft Support: If you're still unable to regain access, reach out to Microsoft Support for further assistance.

Thanks,

Bhavin

[Anonymous]

Hi @BhavinVyas3003 ,

We are following up once again regarding your query. Could you please confirm if the issue has been resolved through the support ticket with Microsoft?

If the issue has been resolved, we kindly request you to share the resolution or key insights here to help others in the community. If we don’t hear back, we’ll go ahead and close this thread.

Should you need further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum and create a new thread. We’ll be happy to help.

Thank you for your understanding and participation.