Forum Discussion

mfraser's avatar
mfraser
Advocate I
8 years ago
Solved

Troubleshoot connection problems link not working

When I click the "Troubleshoot connection problems" on the gateway or data source error, it takes me to a 404 page.  The link it tries to go to is: https://docs.microsoft.com/en-us/power-bi/service-...
  • Anonymous's avatar
    Anonymous
    8 years ago

    HI mfraser.

     

    >>I was trying to diagnose a "DM_GWPipeline_Client_GatewayUnreachable" error.

    It seems like a common issue which caused by gateway offline, gateway service stopped, networks/proxy not work.

     

    Please take a look at following link and share more detailed info to help us clarify your issue.

    Troubleshooting the on-premises data gateway

     

    Regards,

    Xiaoxin Sheng

Anonymous's avatar
Anonymous
Not applicable
8 years ago

HI mfraser.

 

>>I was trying to diagnose a "DM_GWPipeline_Client_GatewayUnreachable" error.

It seems like a common issue which caused by gateway offline, gateway service stopped, networks/proxy not work.

 

Please take a look at following link and share more detailed info to help us clarify your issue.

Troubleshooting the on-premises data gateway

 

Regards,

Xiaoxin Sheng

mfraser's avatar
mfraser
Advocate I
8 years ago

I was mostly trying to report the bug with the link and there doesn't seem to be any other way to do that.  We knew there were connection issues on our side and have since resolved them.

 

Thanks!