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Trouble Accessing App
Having trouble getting access to the app on a free account, they have been granted access to the datasets but still are unable to get onto this app Activity ID: 7438e2df-d5a2-4fee-89c2-add199b206...
Hi blackwell7
If you are unable to select Premium Capacity, and your Workspace has a diamond logo WITH the person then you are in a Premium Per User workspace. (PPU shoul d be selected in the Workspace settings).
That is the reason you can't share with Free licence holders. Free licences can only consume content on Premium Capacity workspaces, NOT premium per user.
hope this helps
Stuart
Hi Stuart,
The app does have those logos and like in the image above, I'm unable to select the Premium per capacity
Hi
I am getting the same issue, I have checked workspace setting and its showing as Premium per a capacity. But still I am getting an error in the visual.
Can you please help.
Regards
M